Running an Online Business? Use These Tips to Connect with Your Customers

Online businesses have never been more popular than they are right now, and whether you have a blog to share advice and recipes like mine or run an online store selling your own products, connecting with customers is key!

statistics on laptop

No business is successful without a loyal customer base. For the most part, consumers float around from brand to brand. It’s the wish of every business owner to understand the world and what the needs of their customers are.

Understanding your audience takes time, so don’t worry if you haven’t figured it out yet. Take your time and keep these thoughts in mind as you research!

Be Open to Criticism

Large companies know that dealing with criticism is a crucial part of ensuring happy customers. And learning some of those skills can be helpful for any online business that wants to connect with an audience or customer base.

The main points to consider are handling refunds, handling criticism and correcting a mistake with a customer. Handling refunds may seem to be the easiest one of these aspects, but it can be complicated! Make sure you have a clear policy that protects both yourself and your customers, so everyone knows what to expect.

Sometimes customers are frustrated and their anger boils over. When you speak to an irate customer, understand that they’re not taking it personally and neither should you. They might be having a bad day and letting out their rage on you. It’s so important to remain calm and be as precise with your help as possible. Ask them how you could improve the service so you can make your business better.

Watching the Trends

Seeing the way cultural interests change is one of the most important things for anyone trying to build their audience. For example, eco-friendly products have been popular for years now, but modern shoppers also care more about climate impact and sustainable production.

Keep an eye on trending hashtags and get a feel for what people want to see or read about. Consider adding info about your website or store’s beliefs to your “About” page to share your own beliefs and how you incorporate them into what you do. It’s a great way of connecting and sharing your own passions with customers!

Understanding Current Lifestyles

phone stack with telus

Google has consistently reported that over 50% of web searches are done on mobiles. Customers are more willing to use their smartphones to shop online than ever before. And that means making sure you’re running your online business in a mobile-friendly way is a must!

Contacting a specialist in enterprise application development, who can make an app for your business. It will be unique and designed to your exact specifications. Don’t worry if this is your first time, they will run you through each stage and keep you up to date on ideas.

Before you make this leap, research the apps of your competitors. What do they offer in the way of features that you like? Different industries have their own standards and design philosophies, so make sure you know what works well for your particular niche.

Being Human

woman counting pennies

One of the best things about the online revolution is how much easier the Internet has made connecting with one another. And that means all us online business owners have a chance to connect in person with the people that visit our websites and buy our products!

Nobody likes feeling like just another sale, and thanks to social media, video chat and feedback surveys, nobody has to! Showing customers you care about their concerns and are trying your best to improve what you do is always beneficial for your business.

There are all kinds of online business ideas that might work for you, and all kinds of ways to connect with your ideal customer once you get started. So find something you love and are passionate about, then give it a go! For me, that’s family and parenting writing. For you, it might be designing and selling graphics or creating an Amazon store of your personal must-haves. Whatever your passion is, sharing it with others is such a fun and rewarding experience!

4 thoughts on “Running an Online Business? Use These Tips to Connect with Your Customers”

  1. Very informative post, as described everything here is a necessity for any business. Thinking one step ahead of the competitor is the basic need of any business. Thanks for sharing such wonderful information.

  2. That’s a great read and some valuable advice, thank you for posting it. I think it is crucial for any business to connect with customers, online stores or brick-and-mortair, it really doesn’t matter. Sometimes it is hard to change for the business owner, but if you want to grow, it is necessary to take the right advice and move forward.

Leave a Comment

Your email address will not be published. Required fields are marked *